Please be sure to take a look at our Frequently Asked Questions below and let us know if we can answer any additional questions by emailing us at email@example.com.
We are well-versed in the leasing and property management industry on Oahu, and make many efforts to keep our staff fully educated. We follow all local, state, federal Fair Housing laws and legislation.
99-122 Hapuku Street
Aiea, HI 96701
Monday through Friday from 8:30am – 4:30pm (Except for Holidays)
You can call our office at (808) 484-1211 or fax us at (808) 485-1184 and speak with a representative or leave a message outside of these hours.
A: Please go to the Tenant's drop-down menu and select Submit Maintenance Request and fill out the form. We will receive it by the next business day.
If you would like to request any repairs, please follow the instructions below:
1) – PLACING REQUESTS THROUGH YOUR APP:
*If you are unsure which to select for the issue at hand, please just select “General.”
2) – PLACING REQUESTS THROUGH YOUR TENANT PORTAL:
*NOTE: you may access your portal by vising our website at www.cornerstonehawaii.com. Click on the “Tenant” tab and scroll down to select “Tenant Portal.”
Once we receive a request, a vendor will be assigned to it, and they will contact you directly to schedule an appointment. If you do not hear from a vendor within 3-5 business days of your request, please call and report to us that you have not been contacted. We will then follow-up with the vendor and find out what is causing the delay for your maintenance request.
A: Rent is due on the 1st of the month, and will be considered late after 4:30pm of the 3rd
Rent is due on the 1st of each month, and should be paid through your tenant portal / Resident Center app.
If you pay by personal check, cashier’s check or money order made out to Cornerstone Properties, a $10.00 processing fee will be added to your total rental amount. Please keep in mind that if your payment bounces, you will be charged an NSF fee (please ask us for the current charge). You will be charged an 8% late fee if your rent is received after 4:30PM on the 3rd of the month.
A: We require all requests to be in writing. Email your Property Manager or their assistant your request for a pet and describe the type of pet you are planning to get. We will then review your request with the owner and accept or decline your request in writing. An additional screening for your pet may be required before acceptance or denial.
A: You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:
Yes we do. It is part of the Hawaii Standard Lease. According to our lease page 4, section H: If TENANT receives military orders after execution of this Rental Agreement that require (i) TENANT’S change of permanent station (PCS) from a location on an island within Hawaii to any location off-island or outside Hawaii, or (ii) TENANT to deploy with a military unit or as an individual in support of a military operation for a period of not less than ninety (90) days, TENANT may end TENANT’S obligations under this Rental Agreement. To terminate this Rental Agreement, said military TENANT must deliver by hand, private business carrier, or mail with return receipt requested, written notice with a copy of the official orders to the LANDLORD. Oral notice is not sufficient. In the case of a fixed-term or a month-to-month term requiring monthly rents, the earliest termination date is thirty (30) days after the first date on which the next rental payment is due, following proper notification of termination of the Rental Agreement. For example, if rents are due on the first day of every month, and TENANT properly notifies LANDLORD on July 20th that TENANT wishes to terminate the Rental Agreement, the earliest termination date is September 1st (thirty (30) days after August 1st when the next rental payment was due after notice). In the case of all other term of lease, the termination of the Rental Agreement is effective on the last day of the month following the month in which proper notice is delivered to LANDLORD. The parties should refer to the Service Members Civil Relief Act for further guidance.